Customer Service Representative

Position: Customer Service Representative
Location: Earth City, Missouri
Classification: Full-Time
Reports To: Call Center Manager

Job Summary:
As a Customer Service Representative, this employee plays a crucial role in ensuring customer satisfaction by promptly addressing inquiries and providing solutions to customer problems. They assist customers via email, phone, and chat channels, listening attentively to their queries and providing accurate and timely assistance. This role involves placing phone orders, preparing Return Merchandise Authorizations (RMAs), and coordinating internally to resolve customer matters efficiently.

Responsibilities:

• Answer incoming calls in a professional and friendly manner


• Respond to customer emails and live chat inquiries


• Follow up with customers to resolve questions or concerns


• Assist customers with placing and processing orders accurately


• Maintain detailed and accurate documentation of customer interactions


• Escalate complex issues when necessary
  
  

Qualifications:

• Excellent verbal and written communication skills


• Dependable, punctual, and accountable


• Strong problem-solving abilities


• Detail-oriented with strong organizational skills


• Customer-first mindset and positive attitude


• Knowledge of customer service ethics, principles, and procedures


• Proficiency in administrative and documentation procedures


• Computer proficiency with the ability to navigate software and systems


• Ability to multitask in a fast-paced environment
  
  

Benefits:

• Medical, Dental, Vision, Life/AD&D, STD, Voluntary LTD, and Voluntary Life/AD&D


• Paid Time Off, Earned Paid Sick Time, Holidays, Jury Duty, and Bereavement


• Annual raise and bonus


• 401(k) retirement plan with 6% company match


• Casual work environment


• Monday through Friday, no weekends