Customer Service Representative

Company Overview:

• PFP Logistics is a third-party (3PL) Staffing Company that works in Warehouses' Shipping and Receiving Departments across the nation.
  

Primary Responsibility:
Provide timely, courteous support to customers while coordinating administrative and clerical functions that support daily warehouse operations.

Schedule + Pay

• Monday - Friday


• $13 an hour 

Key Responsibilities:

• Respond to customer inquiries regarding orders, shipments, inventory, and service issues.


• Process work orders, track shipments, and update inventory records.


• Act as liaison between customers, warehouse, and office for account support and invoicing.


• Resolve OS&D (Over, Short & Damaged) and refused product issues.


• Schedule loads and maintain reports to ensure loads are completed and closed.


• Verify invoice accuracy and maintain order documentation and files.


• Answer phones, greet visitors, and provide general clerical support.


• Communicate customer feedback to management and assist with additional duties as needed.

Requirements:
• Background Check

• High school diploma or general education degree (GED).

• 0-2 years of related work experience.
• Knowledge of Warehouse Management Systems
• Knowledge of Microsoft Office Suite.
• Desktop computers.
• Accurate typing and data entry skills