Customer Service Representative

Customer Service Representative (CSR)
Company: MPE Services
Location: Florence, AL
Department: Operations / Customer Service
Reports To: Customer Service Manager / Operations Manager
Employment Type: Full-Time

• Answer inbound customer calls in a professional and friendly manner
• Assist customers with scheduling service appointments
• Respond to customer questions regarding services, pricing, and availability
• Provide excellent customer service while representing the MPE brand

• Work closely with dispatch to optimize technician schedules
• Update customer information and job details in the CRM system
• Confirm appointments and follow up with customers when needed

• Enter service requests and customer information accurately
• Maintain organized records of service calls and communications
• Assist with outbound customer follow-up calls

• Ensure every customer interaction reflects MPE Services' commitment to quality and professionalism
• Address customer concerns and escalate issues when necessary
• Maintain a positive and solution-oriented approach

• High school diploma or equivalent
• Strong verbal and written communication skills
• Professional phone etiquette
• Basic computer proficiency
• Detail-oriented with strong data entry and record keeping skills
• Ability to multitask in a fast-paced environment

• Previous customer service or call center experience
• Experience in home services, construction, or service industries
• Experience with CRM or dispatch software (ServiceTitan or similar)

• Customer-focused mindset
• Strong communication skills
• Attention to detail
• Organization and time management
• Ability to remain calm under pressure
• Team-oriented attitude

• Office-based position
• Regular interaction with customers and service technicians
• Fast-paced environment during peak service seasons

• Work with a trusted local company serving North Alabama homeowners
• Support a team of skilled HVAC, Plumbing, Electrical, and Generator professionals
• Opportunity to grow within a rapidly expanding home services company
• Be part of a team committed to quality service and strong customer relationships

• How to Apply
  Interested candidates should submit their resume and contact information for consideration.