Customer Service Representative

STALEY ELECTRIC - CUSTOMER SERVICE REPRESENTATIVE

Staley Electric is an award-winning electrical service company and has been serving Arkansas residents and businesses since 1951. Our customers are the heart of Staley, so we need a person that works well with others and enjoys working in various environments. At Staley, be part of a team where you are trusted and recognized for your professional ability. Your ability “to show extraordinary care” to your work, our customers and each other is paramount to your success at Staley.

Why Staley

• Top Pay
• Growth Opportunities
• Comprehensive Benefits - Medical, Dental, Vision, 401 + Match, Dave Ramsey Programs and More!
• Generous PTO and Holiday plans
• Employee Retention Programs you won't believe
• Great training programs
• Family-owned, values-driven company culture

What You'll Do

• Answer calls and assist customers with scheduling and questions
• Work with dispatch to schedule and dispatch service calls using our service software.
• Support sales and service team goals by identifying opportunities for memberships, upgrades, or additional services.
• Maintain knowledge of Staley Electric’s services, policies, and promotions to better assist customers.
• Provide outstanding customer experiences every time

What We're Looking For

• Previous customer service, administrative, or dispatcher experience     (electrical/HVAC/plumbing industry preferred but not required).
•  Strong communication and active listening skills, both verbal and written.
• Ability to multi-task, prioritize, and remain calm under pressure in a fast-paced environment.
•  Proficiency with Microsoft Office Suite; experience with ServiceTitan or similar dispatch/billing software a plus.
•  High school diploma or equivalent (college or vocational training preferred).
• Positive, team-oriented attitude with a focus on problem solving.
• This is a Safety Sensitive position per Act 593 of 2017.