Customer Service Representative

This position is responsible for providing excellent and effective customer service to all customers by maintaining thorough company product knowledge. The CSR will be accountable for creating, communicating, and documenting new orders within the sales department.

Job Location: Oak Creek, WI

Job type: temp-to-hire

Salary: $22-24 based on experience

1st shift: 8:00 am -5:00 pm

Duties:

·         Serves customers by determining requirements, answering inquires and resolving customer needs

·         Interacts with customers via telephone, email and/or online chat to provide support and information on product or services

·         Accurately process customer transactions via portal, phone, email, etc

·         Responsible to achieve customer satisfaction and improve goodwill of the organization

·         Understand and communicate the features and benefits of products and how they work together

·         Provide accurate information regarding product availability and shipping status

·         Promptly manage the incoming calls of customers and ensure proper attention

·         Enter and manage customer orders within the expected time from receipt of the order to ensure timely shipments

·         Ensure the quality of orders by thoroughly inspecting data entry

·         Operate company programs/systems (CRM/Acumatica)

·         Assist in special projects as needed

• Completion of 4-years of high school, or equivalent is strongly preferred  
• Over 2 year and up to including 3 years’ experience is preferred

To be discussed at time of hire

We are an equal opportunity employer