Customer Service Representative

Beaver Toyota of St. Augustine is seeking a driven, personable, and highly organized Customer Service Representative to join the customer service team in our Business Development Center. In this role, you will support both our Sales and Service departments, helping create the kind of “Wow-Ya!” experience that sets us apart.

Responsibilities:

• Answer inbound sales and service calls and respond to internet inquiries in a prompt, professional manner


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  Make outbound follow-up calls to sales leads generated from marketing campaigns, online platforms, and past showroom traffic

  
  


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  Contact customers regarding service reminders, declined services, and maintenance follow-ups

  
  


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  Schedule and confirm sales appointments and service appointments

  
  


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  Accurately input and manage customer data within the CRM and service scheduling systems

  
  


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  Communicate with both sales and service teams to ensure a smooth handoff and positive customer experience

  
  


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  Follow up with no-show appointments, unsold sales leads, and prior customers for upgrade or service opportunities

  
  


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  Engage with customers via phone, email, text, and chat in a timely and friendly manner

  
  


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  Track daily activity, appointment setting, and conversions to meet individual and team goals

  
  


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  Deliver exceptional customer service in every interaction while representing the Beaver Toyota brand

  
  

Qualifications:

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  Ability to pass a pre-employment background check

  
  


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  Previous BDC, call center, or dealership experience preferred (especially in sales)

  
  


• Experience with Reynolds & Reynolds DMS is a plus


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  Excellent communication skills, both verbal and written

  
  


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  Strong organizational skills and attention to detail

  
  


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  Confidence with technology, CRM systems, and multi-tasking across platforms

  
  


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  High energy, outgoing personality, and a results-driven mindset

  
  


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  Team player who thrives in a fast-paced environment

  
  


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  Dependable, punctual, and goal-oriented

  
  

Who We Are:

Beaver Toyota of St. Augustine is proud to be a top-performing Toyota dealership in the Southeast region (SET), retailing over 5,000 vehicles annually. In June 2025 we completed our move to a new, state-of-the-art, 100,000-square-foot facility conveniently located off I-95 and State Road 207 in St. Augustine.

At Beaver, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff, and are seeking a hard working and eager individual excited to serve alongside of us. 

What We Offer:

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  Employee purchase and service discount

  
  


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  Medical, Dental, Life, Disability insurance

  
  


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  Flexible Spending Plan

  
  


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  401(k) retirement plan

  
  


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  Paid Vacation

  
  


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  Family-oriented and friendly work environment

  
  


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  Tenured leadership and management team, with a focus on career development

  
  


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  Flexible schedule

  
  


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  Team outings

  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.