Customer Service Representative

Customer Service Representative 

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services.


• Records transactions and other special services; preparing currency transaction reports, initiate and verify wire requests


• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative


• Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, completing safe-deposit box transactions


• Reconciles cash drawer; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor; maintaining supply of cash and currency


• Imaging and QC of scanned documents


• Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency, balancing of vault, and coin sorter


• Maintains customer confidence and protects bank operations by keeping information confidential


• Contributes to team effort by accomplishing related results as needed in projects and assignments


• Continuing education on products and procedures as well as regulatory compliance training as it relates to teller duties


• Complete all assigned training modules and continued education with passing scores before the deadline.


• Inform Branch Supervisor of any new or recurring customer or employee situations that needs attention, participate in weekly/monthly meetings and provide suggestions and feedback.  100%

Minimum Qualifications:

• High School diploma required


• Specialized training in related field desirable


• Prior banking, cash handling or accounting experience is desirable


• Superior customer service


• Excellent communication skills both written and verbal


• Customer oriented approach to handling problems


• Attention to detail


• Knowledgeable computer skills

EOE/AA

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