Customer Service Representative

About SchureMed

SchureMed (Schuerch Corporation) is a Boston-area medical device manufacturer serving hospitals and surgical teams worldwide. We're hiring a Customer Service Representative to own order flow, customer communications, and cross-team coordination.

Responsibilities

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  Manage accounts and orders to meet customer needs and business requirements; communicate proactively (order acknowledgments, shipping details, delays).

  
  


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  Process customer orders accurately and on time via email, phone, and fax.

  
  


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  Serve as the primary contact for product and order inquiries.

  
  


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  Coordinate with third-party distribution partners to ensure accurate, on-time delivery.

  
  


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  Initiate RMAs promptly and keep customers informed throughout the return process.

  
  


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  Monitor all communication channels for potential complaints and escalate immediately to Quality.

  
  


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  Follow internal customer service procedures and standards; maintain compliance with corporate policies and quality system requirements.

  
  


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  Perform other duties as assigned.

  
  

Qualifications

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  2+ years customer service/order management (manufacturing or medical device a plus)

  
  


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  Clear written and verbal communication; calm, solutions-oriented style

  
  


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  Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools

  
  


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  Strong attention to detail, organization, and follow-through

  
  


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  Bonus: CRM experience; familiarity with RMAs, lot/serial tracking, or ISO 13485