Customer Service Representative

Job Title: Customer Service Representative

Location: Hildale, UT

Job Type: Full Time

Company: Village Capital & Investment LLC

Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities:

• Receiving inbound calls from current and potential clients


• Place outbound calls to follow up with clients on a resolution to their issue


• Assisting with their basic mortgage needs to achieve one call resolution


• Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.


• Partner with internal and external departments to resolve client issues

Basic Qualifications:

• High school or equivalent (Preferred)


• Computer skills: 1 year (Preferred)


• Customer Service Experience


• Excellent Phone Etiquette


• Keeping composure during stressful predicaments


• Possess a strong work-ethic


• Must be attentive to detail


• Must be computer proficient (Excel, Word, Gmail, Google, etc.)


• Always seeking to improve


• Commitment to confidentiality


• Essential organizational skills


• Exceptional verbal and written communication

Benefits:

• 401(k) matching


• Dental insurance


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Vision insurance

In Summary:

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!