Customer Service Representative

Impact Collective is hiring a Customer Service Representative in New York, NY. The Quality Customer Service Representative is required to execute all tasks regarding client services. As a Quality Customer Service Representative you will learn how to explain product benefit and use to consumers on behalf of our clients. This role is ideal for someone who enjoys working directly with customers, has an eye for detail, and is interested in learning about print production

Customer Service Representative Responsibilities:

• Work with the customer service team to complete tasks
• Handle tasks on assigned customer accounts
• Accurate data entry and paperwork regarding customer accounts
• Proofread documents to ensure accuracy
• Responsible for the accuracy of all entries for client services and sales.
• Assist in creating new training exercises
• Maintain positive, professional, public speaking, and analysis skills
• Comfort working with iOS, Microsoft, and mobile tablets
• Create an analysis report of team success rates.
• Assist customers with questions on concerns regarding their account, troubleshoot, and solve problems

Customer Service Representative Requirements and Key Skills:

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

• Strong communication and interpersonal skills
• High attention to detail and organizational skills
• Basic computer proficiency
• Ability to manage multiple projects in a fast-paced setting
• Problem-solving mindset and a proactive attitude
• High school diploma or equivalent required
• Leadership Skills
• Ability to Stand 4 hours in duration
• Good organizational skills and multitasking skills

*Please submit your resume to apply for the Customer Service Representative position. Candidates for the Customer Service Representative position should have flexible scheduling availability and be able to commute to our office location.