Customer Service Representative

We are one of the most respected premium all-natural cheese makers in North America, and we continue to win prestigious awards for, not only our high-quality products, but also in recognition of our passion for sustainable practices. Today, we are in our third generation as a family business, who seeks innovative opportunities to maximize profitability & return on all assets, while being a trusted & responsible employer, who actively participates in the community & who cherishes the natural environment.

Our success is based upon the quality of the employees that we hire-top-notch talent who share our company's commitment to our customers and a passion for making the country's finest quality products, using only all natural ingredients.

Our employees are our greatest driving force, and we pride ourselves on ensuring their stability. All our employees receive Life Insurance, and Employee Assistance Program! Joseph Gallo Farms also offers a competitive benefits package at a group rate to all our full-time employees and their dependents.

Benefits:

• 401(k) retirement plan w/ company match
• Health Insurance
• Dental
• Vision
• Educational Reimbursement
• Paid time off (vacation, sick, holidays, etc.)
• Free cheese!

Summary of Functions:

Manages the order management and customer service process to ensure that Joseph Gallo Farms interactions with our customers is executed in a professional, timely and efficient manner. Create and foster strong relationships with external and internal business partners including freight companies, government agencies, logistics, accounting and sales. Business operation supported include cheese products. 

Major Duties and Responsibilities:

• One of the core functions for the customer service department is ensuring the communication between the customer and Joseph Gallo Farms is timely and accurate.
• Acts as a primary liaison with customers to provide a single point of contact for questions, including but not limited to:
• Order status
• Product information
• Freight information
• Documents for commerce
• Complaints and product returns
• Ensure customer information and files are up to date
• Work with accounting and sales to support the process for managing master data for customers
• Prepare customer reports by collecting and analyzing customer shipments
• One of the core functions for the customer service department is ensuring the order management process is executed to meet the needs of the customer and Joseph Gallo Farms.
• Receive purchase orders via telephone, email, fax or EDI, enters information into order management system, generates purchase order acknowledgement and disseminates the information to appropriate people.
• Review customer purchase orders and verify that all required information is provided and identify potential issues, including but not limited to:
• Pricing
• Ship dates
• Item numbers
• Quantities
• Delivery location and mode of shipment
• Ensure accuracy of transactions entered into order management and (NAV).
• Coordinate with scheduling, purchasing, warehouse and operations to define and generate order confirmations
• Act as primary liaison for Joseph Gallo Farms to provide a single point of contact for questions and status of customer orders, including
• Order status
• Product information
• Freight information
• Documents for domestic commerce (BOL, CoA)
• Complaints and product returns
• Product labeling requirements
• Initiate and gather information for credit memo requests
• To achieve this position proven knowledge for the following must be demonstrated:
• Customers
• Products
• Order management and shipping process
• Order management and financial system tools / Navision

Food Safety Requirements/Responsibilities:

• Comply with all Plant, State and Federal OSHA, EPA, FDA, HACCP, and SQF regulations
• Comply with GMPs in the plant.
• Assist in the maintenance of Food Safety and Quality system.

Organizational Relationships:

Position reports to the Customer Service Manager. 

Qualifications:

Minimum High School Diploma

2 years of customer service experience

Willingness to work non-traditional hours as required.

Detail oriented.

Prior utilization of traditional customer service tools including order management systems, telephone and Microsoft software applications 

Food, CPG or USDA / FDA environments

Ability to type and sit for extended periods of time.

Proficiency in English required with Spanish language skills preferred.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May sit for long periods of time.
• Visual acuity to perform reading and computer functions.
• May lift or carry up to 25 pounds.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office environment.

This description is a general statement and does not include other duties as assigned.

Joseph Gallo Farms is an Equal Opportunity Employer / EEO