Customer Service Representative

Company : Da/pro Rubber

Job Type : Full Time

Broken Arrow, Ok

Job Description - Customer Service Representative

JOB SUMMARY

The Customer Service Rep (CSR) is an enthusiastic, skilled problem solver with a “service mindset”. The CSR is the main communication hub for the Sales Team to the Manufacturing Team and has the ability to bring departments together to provide top notch customer service. The successful candidate is committed to accuracy and strong attention to detail.

PRIMARY RESPONSIBILITIES

Accurately process customer transactions in a timely manner ensuring all part revisions, quantities, and custom configurations are captured correctly. Ensure emails and phone calls are professionally addressed per the department policy.

Monitor scheduled shipment dates to ensure timely delivery, expediting as needed; Coordinate with production scheduling and shipping teams to provide customers with realistic lead times and proactive delay alerts.

Identify potential issues and escalate appropriately, including production and delivery issues.

Issue Resolution; Use logic and reasoning to identify solutions to stressful and challenging situations.

Meet goals set by the CSR Lead and work effectively with other members of the team.

Set up and maintain comprehensive customer files and records to ensure data integrity across all internal teams.

Perform other duties as assigned.

Key Performance Indicators (KPIs)

On-Time Delivery Rate: Ensuring orders ship as scheduled through proactive monitoring.
Order Accuracy: Minimizing data entry errors that could lead to production rework or scrap.
Response Time: Meeting departmental standards for first-contact resolution and reply speed.

JOB REQUIREMENTS

Proven ability to communicate professionally and clearly in various formats such as via email, over the phone and on paper.

High level of attention to detail, time management, organization and the ability to stay calm under pressure.

Sales experience preferred.

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

About the Company

Da/pro Rubber

As a custom molded rubber and plastic manufacturer, we precision mold custom parts for a wide range of applications, from healthcare to aerospace.

Similar Customer Service Representative Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Service Representative

Job Description - Customer Service Representative

About the Company

Similar Customer Service Representative Jobs in the US

Mobile Apps