Customer Service Representative

Value Added Distributors in New Philadelphia, OH is hiring a full-time Customer Service Representative to support our growing operations. If you enjoy being the reliable connection between customers, sales, and operations, and want work that feels meaningful, this role was created for you. Apply today and step into a role where your impact is felt daily!

As our Customer Service Representative, you'll earn a competitive wage of $17 per hour. We're also proud to offer outstanding benefits and perks, including:

• Health


• Dental


• Vision


• Paid vacation and holidays


• A 401(k) with employer match

THE TYPE OF CUSTOMER SERVICE REPRESENTATIVE WE'RE LOOKING FOR

We're searching for someone who can meet the following qualifications:

• High school diploma or equivalent


• Strong communication, problem-solving, and organizational skills


• Ability to manage multiple tasks with accuracy and attention to detail


• Strong knowledge of order fulfillment procedures and administrative record-keeping


• High focus on customer satisfaction and delivering exceptional service


• Independent, self-motivated work style


• Intermediate level computer skills (Microsoft Outlook, Word, and Excel)


• Ability to type 35+wpm

Manufacturing experience and data entry experience with Epicor or another ERP system are a plus!

WHAT IT'S LIKE TO BE OUR CUSTOMER SERVICE REPRESENTATIVE

This is a full-time position working Monday through Friday from 7 am to 4 pm.

In this role, you'll enter customer orders, track due dates, respond to inquiries, and coordinate with sales, QA, and production to ensure every order moves smoothly. Your day will include answering calls, acknowledging purchase orders, addressing expedite or deferral requests, and following up to keep customers informed and confident. Your attention to detail and proactive communication will directly support quality, efficiency, and customer satisfaction.

ABOUT OUR COMPANY

Value Added Companies is an ISO 9001:2015–certified industrial solutions provider supporting manufacturers and operations teams across multiple locations. We don't just distribute products - we engineer, assemble, and deliver solutions that keep critical systems moving. Our workplaces are hands‑on, fast‑paced, and built around safety, quality, and teamwork. We trust our people, value improvement, and give employees opportunities to grow with the business.

If you're ready for a role that values precision, accountability, and service excellence, apply today! Our initial application process is quick, easy, and mobile-friendly.