Customer Service Representative

WHO WE ARE:

SAGE-SF is a premier 24-hour emergency and specialty referral center located in the beautiful Bay Area. Known for our commitment to compassionate care and innovative treatments, we proudly offer a range of specialized services, including surgery, internal medicine, cardiology, oncology, and more. Our hospital is equipped with state-of-the-art technology, including MRI, CT, fluoroscopy, and digital radiography, allowing us to provide groundbreaking treatments and exceptional patient outcomes. 

At SAGE-SF, we pride ourselves on fostering a supportive, inclusive environment where collaboration, respect, and kindness are at the heart of everything we do. We value every team member and their contributions, striving to create a space where people feel inspired, supported, and excited to grow their careers. 

Requirements:

• You have at least one year of experience in a client services role, preferably in a veterinary or medical setting. 
• You are a friendly, empathetic, and dependable team player who genuinely cares about helping clients and supporting your colleagues. 
• You excel at managing multiple tasks in a high-pressure environment while maintaining a calm, compassionate demeanor. 
• You’re passionate about creating a positive client experience and building trust with pet owners. 
• You value teamwork and contribute to a collaborative, uplifting culture where everyone is focused on achieving shared goals. 

Compensation:

• Competitive hourly rate ranging $26-$30 (includes additional $5.50/hr for hours worked between 6pm and 6am)

• Comprehensive health, dental, and vision insurance.
• Mental health support, including Employee Assistance Programs (EAPs).
• Onsite therapy or wellness sessions for staff.  (Not all locations)
• Bring-your-pet-to-work policy.
• 50% discount on ER/Specialty veterinary care
• Paid continuing education opportunities and conferences.
• With over 150 hospital and clinics in North America, career advancement has no limits