Customer Service Representative

About Us:

Great Atlantic Management is a locally owned and operated property management company that has proudly served our communities since 1977. We currently manage 32 self-storage facilities throughout the area and continue to grow. As our portfolio expands, we are seeking an experienced and customer-oriented service representative to act as a liaison, provide information, and attempt to resolve any emerging problems that our customers might face while contributing to a collaborative, team-focused work environment.

The ideal CSR is professional and maintains a great attitude while on the phone with the customer. The target is to ensure excellent service standards and respond efficiently to customer inquiries.

This is an in-office position. You will be required to work at our office in Virginia Beach.

About You:

As a reliable and dependable professional, you tackle any task with ease. Your skills include:

• Excellent computer navigation - you've been working with computers and office software for quite some time.


• Extraordinary attention to detail. Nothing gets past you.
  


• Fantastic organization and time management.


• Superb multi-taking - you know how to juggle tasks effortlessly.


• Incredible customer service management – you know how handle difficult conversations with professionalism.
  


• Outstanding interpersonal skills - you know how to get along with all levels of management, mingle with executives, and interact with coworkers of diverse backgrounds.


• Magnificent versatility to handle new and changing tasks as the company grows. 


• A wonderfully positive attitude; you handle feedback and stress well and you have a great sense of humor.

What You'd Do: 

On a day-to-day basis, your essential duties would include:

• Answer incoming calls for multiple self-storage brands & facilities.
  


• Respond to customer inquiries via email, text, and web chat.
  


• Generate sales leads by providing information to customers and assist them in making an informed rental decision.
  


• Walk the customer through the rental process and ensure all valid documents are acquired.


• Provide valid and complete information by using the right methods/tools.


• Accurately process customer payments.


• Handle customer complaints, provide appropriate solutions and alternatives, and alert facility management of the situation.


• Keep records of customer interactions and file documents.


• Follow procedures, guidelines, and policies.
  

These are the essential functions of the position that must be performed. This is not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change at any time without notice.

What We Can Offer You:

Working with Great Atlantic Management comes with a variety of great benefits, including:

• Great competitive pay. This is a non-exempt role that reports to the Call Center Manager.


• Growth opportunities.


• A comfortable small office environment with a family atmosphere.


• Health, vision, and dental benefits eligible after 60 days.


• A generous PTO plan eligible after 90 days.


• Paid holidays. You may be required to work an observed holiday but will be paid a higher rate if so.


• Stability and longevity - a locally owned company that has been in business since 1977 and continues to grow.


• Work/life balance - a standard 40 hour work week that includes Wednesdays and Thursdays off. Work hours would be 9am-5:30pm. You will be required to work weekends. This schedule may change in the future depending on business needs.

Background check and drug screen required upon acceptance of position.

Only Qualified Applicants Will Be Contacted and will be required to complete a skills assessment.

Great Atlantic Management is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.