Customer Service Representative

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts.

Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program.

Pay Range: $16.50 - 20/hr. based on qualifications and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for all types of customer account maintenance.


• Determines the accuracy of account information.


• Ensures all required information is provided for security, processes payments, and adjustments.


• Assists customers in understanding the E-ZPass MA & PAY BY PLATE program.


• Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance.

Additional Duties that May be Required:

• Assist at other E-ZPass MA facilities.


• Assist in manning live sign-ups.


• Assist with phones (inbound/outbound calls).

Required Skills:

• Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.


• Minimum of one year of customer service and data entry experience.


• Adapt quickly, efficiently, and positively to various projects assigned.


• Works well in a fast-paced, multi-task environment.


• Must remain professional under every circumstance with customers and staff members.


• Must maintain a good attendance record.

Education:  High school diploma or equivalent preferred