Customer Service Representative

About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Title: Customer Service Representative

Location: La Verne, CA

Duration: 6+ Months

Job Summary 

Responsible for processing international order, quotations, returns, commissions, credits, invoices, and other export shipping documents

General Functions

Using telephone, calculator, PC, written procedures and product knowledge for proper orders

Making decisions regarding order priority, pricing, modes of transportation, product identification, product sourcing, etc.

Answering pricing and product inquiries, order and item status received via email, telephone, FAX, and mail from customers, dealers, and subsidiaries

Processing emergency orders 

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA

Expected Areas of Competence (i.e. KSAs)

Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner

Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, and freight forwarders)

Excellent verbal and written communication skills

Ability to write legibly with correct spelling, grammar, and punctuation

Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)

Effective working in teams to achieve the department’s objectives

Education Requirements 

Skill Requirements

Experience using a PC; Working knowledge of Word and Excel

Working knowledge of ZDCS

Keying speed of 7000 kdph with 95% accuracy; typing speed of 40 wpm with 95% accuracy; Knowledge of client major product groupings, including product lines at other divisions

Must be able to pass a background and drug screen