P

Customer Service Representative

salary Salary :

$15.5 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Customer Service Representative

Company Description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

Position Summary:

  • Respond to and resolve various customer inquiries via telephone and correspondence, and resolve claims problems within established production and quality standards.
  • Answer incoming calls and written requests for information from members or providers promptly and accurately.
  • Compose routine and non-routine correspondence to answer member inquiries that require a written response.
  • Coordinate with other departments to ensure timely and appropriate responses.
  • Expedite and resolve complex issues and make claim adjustments.
  • Educate others on the client product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.
  • In the Lead role, you will deal with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities.
  • May assist in scheduling and coordinating team activities.
  • Typically provide input in hiring decisions and performance appraisals.
  • Handle the highest level of escalated and unresolved calls.

Your responsibilities will include but are not limited to:

  • Successfully complete tier 2 training which covers some of the following:
  • Handles escalated calls; may de-escalate calls
  • Responds to member benefits in writing
  • Peer to peer coaching /training
  • Perform inventory reduction, routine to mid-level, (i.e. member inquiries, may adjust claims, responds to emails, etc.).
  • May expedite, research, and resolve complex issues.
  • Consistently perform established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH).
  • Work with minimal supervision.

Qualifications

Requirements:

  • Successfully meets requirements of nesting audit.
  • Have strong customer service experience (especially phones) and a proven ability to meet performance standards.
  • Strong organizational skills.
  • Ability to work independently and to mentor others
  • Ability to interpret the various health plans and any documentation associated with them.

Additional Information

$15.50/Hr

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

About the Company

Partnered Staffing

Apply today for immediate consideration. Optical lab in Saint Cloud, MN hiring for Surface Technicians to join a fast and growing team.

Read more about the company

Auto-Apply to Customer Service Representative Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Customer Service Representative Jobs in the US

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.