Customer Service Representative

Allstate Agents are hiring out-going, career oriented, sales professionals to join their teams as a Licensed Insurance Sales Representatives (Licensed Sales Producers) or Customer Service Representatives.

The Customer Service Representative provides an exceptional customer service experience through all customer conversations and transactions.



The Customer Service Representative is responsible for handling multiple types of customer experience inquiries, resolving service concerns/documenting customer requests, and completing changes to policies which do not require a license. Service to customers will include inbound/outbound calls and call transfers for service transactions.




Key Responsibilities:
•Resolve questions/issues which do not require an agent’s license and refer to appropriate areas if needed.
•Completes customer’s transactional requests as provided by caller.
•Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
•Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
•Actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
•Verify coverage for customers or verify that policy changes were made and provide proof of evidence of insurance documents to customers where coverage previously was bound by a licensed representative.
•Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
•Acknowledge and direct customer’s requests for additional products or services to appropriate licensed representatives.
•Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
•Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part.

Qualifications

Knowledge/Skills/Abilities/Experience


•Prior contact center experience a plus (multi-tasking in an Inbound Call Center Environment)
•1-2 years customer service experience
•Flexible and adaptable to business requirements (Shift and weekend work schedules)

Hours:10:45am - 7:30pm M-F with Alternating Saturdays 8:00am - 4:45pm
•High School diploma or equivalent
•Excellent listening /communication skills (both oral and written)
•Basic PC aptitude including proficiency in keyboard skills
•Regular, predictable attendance is an essential function of this job

COMPENSATION

• $12.50 per hour

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

***This position is with an Allstate Exclusive Agent, not with Allstate Insurance. Employees of Allstate agents must be able to successfully complete any applicable licensing requirements and training programs. Allstate agents are independent business owners who hire their own employees. Allstate agents' employees are not employees of Allstate. ***

All your information will be kept confidential according to EEO guidelines.