Customer Service Representative

Customer Service Representative

We are looking for an ambitious and experienced customer service representative to work full or part-time at our center. If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Layton could be the fit for you! We are a locally owned printing, marketing, and visual communications company and we are looking for an enthusiastic team player to join our team.

Responsibilities:

• Act as a primary contact for clients


• Assist with the development and maintenance of client relationships


• Consult and be a resource for clients during the purchasing process


• Be knowledgeable of all products and services offered


• Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates


• Communicate with production team and customers on a regular basis


• Review customer files to ensure production quality and accuracy


• Be highly responsive to customer inquiries

• Understand and consult with customers on internet and print marketing solutions


• Strategize with customers by listening, interpreting their needs, and advising on solutions


• Communicate courteously with customers though email, over the phone, and in person


• Assist customers with the resolution of any problems that may arise


• Understand and operate majority of equipment used in the center

Qualifications

• Excellent written and verbal communication skills


• Ability to problem solve and be solutions oriented


• Highly detailed with strong organizational and time management skills


• Understanding of basic computer software


• The ability to learn new software quickly


• Professional customer service demeanor


• Highly responsive to customer needs


• Ability to create and maintain customer relationships


• Ability to coordinate multiple schedules


• 2-3 years facing customer service experience required


• High School diploma or GED required, college education in Marketing, Communications or Business preferred