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Customer Service Representative

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Job Description - Customer Service Representative



Customer Service Representative


We are looking for an ambitious and experienced customer service representative to work full or part-time at our center. If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Layton could be the fit for you! We are a locally owned printing, marketing, and visual communications company and we are looking for an enthusiastic team player to join our team.


Responsibilities:



  • Act as a primary contact for clients

  • Assist with the development and maintenance of client relationships

  • Consult and be a resource for clients during the purchasing process

  • Be knowledgeable of all products and services offered

  • Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates

  • Communicate with production team and customers on a regular basis

  • Review customer files to ensure production quality and accuracy

  • Be highly responsive to customer inquiries



  • Understand and consult with customers on internet and print marketing solutions

  • Strategize with customers by listening, interpreting their needs, and advising on solutions

  • Communicate courteously with customers though email, over the phone, and in person

  • Assist customers with the resolution of any problems that may arise

  • Understand and operate majority of equipment used in the center


   


Qualifications



  • Excellent written and verbal communication skills

  • Ability to problem solve and be solutions oriented

  • Highly detailed with strong organizational and time management skills

  • Understanding of basic computer software

  • The ability to learn new software quickly

  • Professional customer service demeanor

  • Highly responsive to customer needs

  • Ability to create and maintain customer relationships

  • Ability to coordinate multiple schedules

  • 2-3 years facing customer service experience required

  • High School diploma or GED required, college education in Marketing, Communications or Business preferred




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About the Company

Layton Corporation

Customer Service Representative We are looking for an ;ambitious and experienced customer service representative to work full or part-time at ;our cente...

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