CORE RESPONSIBILITES (include but are not limited to): 

• Supports Mission, Vision and Values of Destination Pet. 

• Sells the services and products of the facility to prospective customers. 

• Tours prospective clients and visitors through the facility. 

• Answers the telephone, receives and provides appropriate information according to established procedures. 

• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records. 

• Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance. 

• Explains company and facility policies to customers in a positive manner. 

• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed. 

• Escorts pet guests to/from their enclosure and provides water as needed. 

• Operates the Point-of-Sale system. 

• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas. 

• Completes all required training and attends training sessions as needed/assigned. 

• Treats customers, guests, visitors and co-workers in a professional, courteous manner. 

• Assists other associates as needed. 

REQUIREMENTS: 

Expertise & Experience: 

• High School Graduate or Equivalent. 

• Minimum of 1-year experience in a customer service role or retail sales experience. 

• Must have ability to resolve problems quickly and professionally. 

• Must have strong communication and interpersonal skills. 

• Customer Service experience a plus. 

• Must have excellent telephone skills. 

• Must be able to utilize a multi-line phone system and work on a computer system. 

• Displays a professional manner at all times. 

Physical: 

• Must be able to work evenings, weekends and holidays. 

• Must frequently lift 40 pounds. 

• Must be able to stand, walk and climb stairs frequently. 

• Must be able to handle dogs on leashes. 

• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions. 

REPORTS TO: General Manager 

PAY: $11.41 - $16.00/hour DOE.