Customer Service Representative

Customer Service Representative

This position is the face of Old Town Trolley Tours of San Diego (OTT-SD). The Customer Service Representative gives accurate information and guides customers to OTT-SD. Control the guest lines and organize tour departures, ensuring tours stay on schedule. The customer's first impression should be that we are professionals, our company has integrity, and it is safe and fun. Our guests judge our company and all of our employees by the way you handle your duties.

Employee Benefits

• Competitive pay and paid training: $18 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

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Essential Functions

• Extend courtesy, friendliness, and hospitality in full measure to every guest
• Be an ambassador of goodwill for our city
• hand out brochures, stickers, coupons, and schedules as needed while guests are boarding a trolley
• Gather ticket stubs and e-tickets to be redeemed by the Sales Representative
• Rectify the SEAL boarding passes with the manifest after each tour departure.

Required Knowledge, Skills, and Abilities

• Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests.
• Ability to give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to deal with unpleasant, angry, or discourteous people in a pleasant, calm courteous manner.
• Ability to read, write, and speak clear English in order to communicate with co-workers and the general public
• Ability to learn new duties, policies and procedures and adjust to new situations encountered on the job within a reasonable amount of time.

Qualifications

• High school graduate or equivalent preferred
• Outgoing and enjoy working with the public
• Customer Service experience preferred

Other Requirements

• Must pass pre-employment MVR/background check, and substance abuse testing
• Valid CA Driver's License with acceptable driving record for the past three years
• Must pass MVR check if required to drive while on duty.
• Have a passion for helping people and making their San Diego experience a memorable one.