Customer Service Representative

This is how you WOW:

• Customer Champion: Serve as the primary point of contact, addressing customer needs from start to finish with a high degree of quality, accuracy, and professionalism.


• Omnichannel Support: Efficiently answer incoming calls and emails regarding orders, pricing, tracking, cancellations, returns, and general inquiries using defined parameters.


• System Management: Perform critical order management functions within the SAP ERP system and diligently update customer data in the OneView CRM system.


• E-Commerce & Tracking: Assist distribution partners with eCommerce/portal functions and track sales orders through shipping and invoicing to ensure on-time delivery.


• Collaborative Problem Solver: Team up with colleagues to maintain phone coverage while turning frustrated customer experiences into long-term loyalty.

It would be WOW if you would bring this in:

• Educational Foundation: High School diploma or GED ; this is an entry-level position where no prior experience is required.


• Tech Savvy: Proficiency in Google Workspace, the internet, and other computer programs, with SAP experience being highly preferred.


• Communication Excellence: Fluency in English accompanied by excellent verbal and written communication skills to establish a positive rapport with callers.


• Anticipatory Skills: A natural ability to anticipate customer needs based on initial inquiries or limited information.


• Core Aptitudes: Strong collaborative skills to resolve issues with team members and basic mathematical skills (adding, subtracting, multiplying, dividing).

Our Karcher WOW-package:

• Medical, Dental, and Vision plan


• Paid Holidays (11 per year)


• Flexible PTO for exempt employees; generous PTO for non-exempt employees


• HSA, FSA and 401K matching plans


• Paid sick time, as well as short- and long-term disability insurance

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Benique Lucero | Talen Acquisition Specialist
[email protected]