Customer Service Representative

Your Impact in This Role

As a Customer Services Representative your responsibilities will include but are not limited to:

• Act as the first point of contact for customers, resolving commercial, technical, and operational issues.

• Manage customer onboarding according to company processes.

• Handle order and contract management, including order entry, amendments, billing, and price revisions.

• Provide commercial support by preparing offers, sending samples, and handling inquiries.

• Administer accurate data in ERP systems and maintain shipment files for audit purposes.

• Coordinate logistics activities, including transport planning, customs documentation, and complaint resolution.

• Manage export processes, track shipments, and liaise with customs agents for overseas deliveries.

• Supplier Relationship Management: Establish and maintain productive relationships with suppliers, negotiating contracts and managing supplier performance.
• Inventory Management: Monitor inventory levels, forecast future material needs, and collaborate with production to ensure availability of resources to meet production schedules.
• Cost Management: Optimize costs through competitive sourcing, negotiation, and analyzing market trends. Identify opportunities for cost savings without compromising on quality.
• Manage the end-to-end purchasing cycle, including RFQs, supplier quotations, purchase order creation, expediting, delivery tracking, and invoice resolution.
• Review, validate, and execute MRP-driven purchase requirements to ensure material availability and inventory accuracy.
• Maintain supplier relationships and assist in monitoring supplier performance through scorecards and corrective action processes (SCARs).
• Coordinate supplier logistics, freight, and delivery schedules to support production and customer requirements.
• Analyze purchasing, pricing, and inventory data to identify cost reduction and supply chain efficiency opportunities.
• Assist in maintaining item master data, BOM accuracy, and pricing integrity within the ERP system.
• Support inventory planning strategies including JIT, Min/Max, reorder points, and safety stock.
• Participate in continuous improvement, risk mitigation, reverse logistics, and sustainability initiatives.

What You Bring to the Table

• Bachelor’s degree in Logistics, Business Administration, Transportation, or related field OR 2+ years of experience in customer service or logistics in an international environment.

• Strong organizational and time management skills.

• Excellent communication and problem-solving abilities.

• Proficiency in ERP systems (SAP preferred), Salesforce, BI, CPM

• ​Proficient in English and Spanish preferable

Benefits

• Medical Insurance

• Prescription Drug Benefits

• Dental Insurance

• Vision Insurance

• Life Insurance

• Disability Insurance

• Critical Illness Insurance

• 401(k) Retirement Savings Plan