Customer Service Representative

About Us:

With a three-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone materials. Our goal is to bring the most exquisite stone in the world to fabricators and commercial builders everywhere, pairing the personalized service of a local stonemason with the large-scale capabilities of a global distributor. Our factory-direct facilities on both coasts offer slabs, prefabricated countertops, prefabricated vanity tops, tiles, mosaics, façade panels and cut-to-size items; our west coast facility is home to the country’s largest selection of prefabricated countertops and vanity tops.

Position: Customer Service Representative

The Customer Service Representative (CSR) attracts potential customers by answering product, service questions, support of reception area and sales team, support showroom foot traffic, suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job functions:

• Support sales rep as needed


• Support sales rep when they are out visiting customers        


• Assist in taking pictures of product and send via email or text to sales rep or customer


• Assist in tagging material in the warehouse and the overstock areas


• Generating orders. For examples; sink, faucet extra b/s, prefabs or slabs


• Cancel orders


• Provide support for NH transfers – Generate NH transfer


• Generate outsourced vendor PO’s (example: shower doors, tile, etc.)


• Service VIP account- Update, follow and generate orders


• Take payment information and other pertinent information such as addresses and phone numbers


• Assist with placement of orders, refunds, or exchanges


• Assist with the reception desk


• Support coverage at the reception desk (CSR STATION)– all day coverage, break or lunch


• Greet customers warmly and ascertain problem or reason for calling or visiting


• Manage large amounts of incoming calls


• Use telephones to reach out to customers and verify account information


• Maintain customer accounts by updating existing accounts


• Assist customers in the showroom


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Contribute to team effort by accomplishing related results as needed


• Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution


• Follow communication procedures, guidelines and policies


• Go the extra mile to engage customers


• Advise on company information


• Answer questions about warranties or terms of sale


• Inform customer of deals and promotions


• Sell products and services


• Work with Sales Manager to ensure proper customer service is being delivered


• Any other tasks may be assigned
  

Requirements:

• Excellent oral and written English language communication skills


• Provide high level of customer service


• Good organizational skills


• Proven ability to handle multiple tasks at once.


• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window-based environment.


• Intermediate skills in MS Outlook, Word and Excel


• Bilingual (Spanish) a plus.

Pay Range: $19-$22

If you're ready to elevate your career within the thriving Stone Industry, submit your resume, along with a cover letter detailing your relevant experience.  Join Best Cheer Stone in delivering excellence and innovation to our clients!

Best Cheer Stone is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.