Customer Service Representative

Job Description -Customer Service Representative

Reports to: Rental Manager

Primary Purpose:  

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:   

• Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in. 
• Writes contracts , process reservations, and assigns equipment
• Quotes rental rates during the phone conversation (one call resolution). 
• Product expert and consultant to the customers 
• Handles small equipment sales for walk-in customers. 
• Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location 
• Establish and maintain a professional relationship with all customers(External and Internal)
• Accountable for managing the equipment rental guidelines and policies. 
• The ability and internal desire to learn and pursue self-improvement 
• Support and act as liaison to the outside sales force.  
• The ability to work independently in a fast-paced environment. 
• Performs other duties as assigned. 

Skills: 

• Exceptional phone skills, customer service skills and common sense. 
• The ability to calculate figures; such as discounts, interest, and percentages. 
• Excel in a fast paced, highly urgent environment
• Ability to think on your feet, and natural inclination to go the extra mile to help the customer
• The ability to close the sale. 
• Accumatica or other ERP system knowledge a plus 

Experience/Education: 

• High School Diploma or equivalent. 
• 2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry. 
• Highly competent computer and keyboarding skills (Microsoft Office)
• The desire to learn new equipment and do on-line learning. 
• Strong verbal communication skills. 
• Prior experience of working with a variety of construction equipment a plus.
• Verifiable references and a work history 

Physical Demands:

• While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.  
• The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.