Customer Service Representative

About StarHire

StarHire, an independent recruiting and talent acquisition consulting firm based in the Austin, TX area, boasts a global network of talent and 25 years of experience in the field. More information is at https://starhire.net/

About Our Client:

Core Collision does more than repair vehicles—they provide peace of mind by taking the fear, stress, and uncertainty out of the autobody repair process. As an I-CAR Gold designated, authorized Honda/Acura certified facility, Core Collision combines state-of-the-art technology with a deep commitment to integrity and compassion to ensure the safest, highest-quality repairs. Whether addressing collision damage, hail, or general maintenance for everything from passenger cars to Tesla vehicles and commercial fleets, the team is dedicated to turning a difficult experience into a reassuring, smooth, and professional service for every customer.

Role Overview:

StarHire is thrilled to be working with Core Collision of TX to facilitate a key and immediate addition to their team. We are helping them find a versatile and professional Customer Service Representative to manage the administrative and client-facing nexus of their collision repair facility in Kyle, TX. This is a high-priority, fast-paced, and multi-tasked environment—a position where there is truly no time to be bored. You will serve as the first point of contact for Core Collision clients and the operational anchor of the shop floor, playing a critical role in keeping daily operations running smoothly.

Core Job Duties:

• Customer Intake & Support: Welcome incoming clients, initiate claim document routing, handle preliminary drop-off logistics, and provide empathetic support throughout the vehicle repair cycle.

• Front Office Reception: Manage incoming multi-line telephone traffic, handle general correspondence, and maintain an organized, clean, and welcoming front lobby environment.

• Administrative Duties: Execute data entry, update specialized collision management platforms, perform file auditing, and support vehicle delivery documentation.

• Courtesy Guest Shuttle: Perform local driving to transport customers to or from the facility during vehicle drop-offs or pickups. Note: A clean driving record is required.

Career Growth & Opportunity:

This role is more than just an entry point. We are looking for individuals who want to build a career. Folks who have been successful in this role have historically demonstrated the grit and adaptability to advance into leadership, sales, or management positions within the business, offering significant long-term earning potential.

Candidate Profile & "Must-Haves":

• Strong Work Ethic: Proven history of unwavering reliability, punctuality, and personal accountability.

• Teamwork & Adaptability: An active desire to support cross-functional shop needs and the ability to pivot fluidly as daily priorities shift.

• Exemplary Communication: Polished verbal communication skills, comfortable handling phone traffic and interacting with diverse clients and insurance partners in person.

• Tech & System Fluency: Agile in adapting to multiple computer operating systems, diagnostic log systems, and scheduling platforms.

The Ideal Character:

• Humble: Eager to learn, coachable, lacks ego, and values collective success.
• Hungry: Self-motivated, proactive, and possesses high personal drive to add value without constant supervision.
• Smart: High emotional intelligence (EQ) with the ability to naturally read customer and colleague dynamics.

Position Type: Temp-To-Hire through StarHire

Compensation: $15 - $20 per hour (based on experience)

This position will be a W2 contract (no benefits) with hourly payroll through StarHire for the first 3 to 6 months.