Customer Service Representative

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a professional and customer-focused Customer Service Representative to assist customers, provide product and service information, and help create positive customer experiences. This role is ideal for individuals who enjoy working with people, solving problems, and contributing to a collaborative and fast-paced environment.

Responsibilities

• Assist customers by providing accurate information about products, services, and promotions.
• Resolve routine customer issues while maintaining a high level of customer satisfaction.
• Process customer requests and ensure appropriate follow-up when necessary.
• Maintain accurate customer records and documentation.
• Build positive relationships with customers through exceptional service.
• Collaborate with team members to support customer engagement initiatives.
• Participate in training sessions and ongoing professional development opportunities.
• Support daily operations and additional customer service projects as assigned.

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Excellent customer service and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude and professional demeanor.
• Ability to work independently and as part of a team.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience