Customer Service Representative

Company : 30 The Moses H. Cone Memorial Hospital Operating Corporation

Job Type : Full Time

United States

Number of Applicants

000+

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Job Description - Customer Service Representative

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Customer Service Representative handles questions, comments, and complaints regarding the hospitals services. Under close supervision, this job is the first line of support to resolve routine patient issues as well as provides a positive patient experience. The schedule for this position is Monday - Friday, 7am - 4pm.

Essential Job Function:

Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer patient issues.
Provides outstanding customer service to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g., general clinic product and pricing information, billing issues, etc.).
Provides responses to patient customer inquiries based on pre-determined scripts and other response guidance tools.
Refers customers to published materials, secondary sources, or more senior staff.
Documents customer patient feedback and complaints to know how to improve and handle customers in the future.
Performs other duties as assigned.

Education:

Required: High School Diploma or equivalent

Experience:

Licensure/Certification/Listing:

Required (de-escalation) and Basic Life Support (BLS) (CPR) - American Red Cross or AHA Healthcare Provider within the first year of employment.

Work Shift :

Days/No Weekends (United States of America)

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Representative

Job Description - Customer Service Representative

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