Customer Service Representative

UEI® Group companies are worldwide industry leaders in the supply and manufacture of foil stamping and embossing products. We are passionate about using precision, artistic execution, and innovative efficiencies to reliably provide engraving and foils to our customers around the world.

If you are interested in making an impact and inspiring a world through decorative enhancements, then you have come to the right place. You will be a part of giving our customers superior service. We have a great opportunity for a candidate that is detail oriented, has the ability to multi-task in a fast-paced environment, and has experience in a production environment.

This position will work Mon - Fri from 9:00 am to 6:00 pm.

In this role, you will:

• Respond to our customers by phone and email in a timely, professional manner
• Process high volume of inquiries from customers
• Always follow through with each customer
• Possess a high level of knowledge of our products and services (training provided)
• Protect company and customer information in accordance with company policies and procedures

• Great Customer Satisfaction skills.
• Strong attention to detail
• Love working in a fast-paced environment
• Self-motivated
• Bilingual (Spanish speaking a plus, but not required)
• Previous experience in a customer service position
• Strong verbal and written communication skills
• Customer Oriented
• Effective multi-tasker that is able to handle surprises in a fast-paced, ever-changing environment
• Excellent attendance and ability to work overtime as needed
• Must pass a pre-employment drug test and background screening
• Experience in the graphic arts industry is a plus