Customer Service Representative

Looking to TRADE UP to a better opportunity? Axsom Air is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.   

Why join our team: 

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. 

• Uncapped Pay Potential 

• Medical, Prescription, Dental, Vision Insurance 

• Disability and Term Life Insurance 

• Matching 401(k) 

• On-going training & development and growth opportunities 

• Paid Holidays 

• Paid Time Off (PTO) 

What you will do: 

• Manage incoming calls from customers 

• Schedule and manage customer estimates 

• Identify and assess customers’ needs to achieve full satisfaction of work provided 

• Manage customer and technician schedules 

• Renew and manage maintenance agreements 

• Build relationships with customers and provide top-level service and support 

• Maintain accurate and detailed records of customer needs, requests, and tasks performed 

• Appropriately handle and de-escalate customer complaints and concerns 

Who you are: 

• 1+ years of call center or customer support experience preferred 

• Experience with MS Office products preferred 

• Experience with Service Titan preferred 

If this sounds like the perfect opportunity for you, don’t wait! Apply today! 

We are an Equal Employment Opportunity Employer 

Job Type: Full-time 

Salary: $15.00-$18.00/hour

Ability to commute/relocate: 

• Natchitoches, LA: Reliably commute or planning to relocate before starting work (Required)