Customer Service Representative

Responsibilities:

• Successfully complete virtual paid training program which requires passing tests each week.

• Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

• Maintain a thorough understanding of products, services and policies to effectively assist customers

• Accurately document customer interactions and transactions across all tools/platforms

• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

• Strive to exceed customer satisfaction goals and performance metrics

• Continuously seek opportunities to improve the customer experience and streamline processes

• Stay updated on product knowledge and industry trends to better assist customers

• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Superb attendance, so you can be there when our customers need us

Work at home requirements:

• High speed internet with an ethernet connection to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speed

• WiFi must be turned off at all times

• Windows Updates must be current

• Private and distraction free home work space with the ability to close a door.

All job offers are contingent upon:

• Completion of drug screen

• Completion of background check

• Completion of providing 3 internet speed tests submitted at different times of day

• Completion of providing 3 photos of your work at home space