Customer Service Representative

Are you an outgoing, dynamic individual, passionate about hospitality?

Parkwest Casino is looking for an enthusiastic, motivated Customer Service Representative to join our team and make a real difference in our guest’s experience! The Customer Service Representative leads employees on the casino floor by creating efficient and fair dealer rotations, enforcing established on table policies and procedures, and demonstrates exemplary customer service to our guests. This position is the perfect opportunity for a confident experienced individual with a great understanding of casino floor operations. Think you have what it takes to make this casino thrive? Then check this out!

1. A successful Customer Service Representative will be able to establish and change (lower and rise) betting limits to maximize on table game revenue.
2. As a Customer Service Representativeyou will understand when and why to open tables.
3. Customer Service Representative are expected to learn all Park West Casino house rules, policies and procedures.
4. As a Customer Service Representative you should be able to maintain the integrity of all offered games by making consistent table rulings in the best interest of the game.  
5. Guest service is of the utmost importance. We take pride in our guests and the service we give them on a daily basis. We hope that with your help we can reach the next level of customer service.

• High school diploma, G.E.D., or equivalent.
• Open availability. Must be able to work evenings, weekends and holidays.
• MUST BE 21 YEARS OLD!!!
• Must provide evidence of employment eligibility in the U.S.
• Must be able to pass a mandatory drug test, criminal background and credit check.

Physical and mental requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations that do not present an undue hardship will be made to enable individuals with disabilities to perform the essential functions.

• Required to stand and walk short distances upwards of two or three hours at a time.
• Regularly required to see, talk and hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work environment

The work environment described here is representative of what a team member will encounter while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Team members may be exposed to smoking by customers in areas where smoking is permitted.
• The noise level in the work environment is usually moderate.

Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

This above job description is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.