Customer Service Representative

Catch Vibe Voice is a forward-thinking company committed to building meaningful connections between brands and their audiences. We believe that outstanding communication, creativity, and collaboration drive lasting success. Our team is passionate about delivering exceptional experiences while fostering a professional, supportive, and growth-oriented workplace.

We are seeking a professional and customer-oriented Customer Service Representative to join our growing team in Hartford, CT. In this role, you will serve as the primary point of contact for customers, providing prompt assistance, resolving inquiries, and ensuring every interaction reflects our commitment to service excellence.

If you enjoy communicating with people, solving problems, and working in a collaborative environment, we encourage you to apply.

Responsibilities

• Provide exceptional customer support through phone, email, and other communication channels.
• Respond to customer inquiries in a timely and professional manner.
• Resolve customer concerns while maintaining a positive customer experience.
• Accurately document customer interactions and update internal systems.
• Collaborate with internal departments to ensure efficient issue resolution.
• Maintain product and service knowledge to provide accurate information.
• Follow company procedures and quality standards.
• Contribute to a positive and team-oriented workplace.

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Problem-solving and critical-thinking skills.
• Professional attitude with strong attention to detail.
• Ability to multitask and manage priorities effectively.
• Basic computer proficiency and the ability to learn new software.
• Positive, dependable, and team-oriented mindset.

• Competitive salary ($32,000–$36,000 annually).
• Career growth opportunities.
• Professional development and ongoing training.
• Supportive and collaborative work environment.
• Stable full-time employment.
• Opportunity to grow within a rapidly expanding company.