Customer Service Representative

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; 
• Ensure communication and coordination between customers, lineservice crew and staff; 
• Coordinate fueling, catering, car rental, hotel booking and reservations; 
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly; 
• Answer the general number phone lines and forward calls to the the appropriate person; 
• Fill out digital forms for new clients and actively promote additional aircraft services and products; 
• Respond to customer email inquiries in a timely and courteous manner; 
• Complete daily invoicing and data entry for various vendors and customers; 
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made; 
• Other duties as assigned. 

QUALIFICATIONS AND SKILLS REQUIRED: