Customer Service Representative

Valor Oil is seeking a Customer Service Representative to be responsible for handling customer inquiries, providing product information, and delivering informative, empathetic, and efficient customer support.

Pay: $17.00 - $19.00 hourly

Schedule: Mon - Fri 7:30 am - 4:30 pm 

Location: Richmond, KY

Responsibilities

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner 
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems 
• Ability to memorize, recall, or research answers quickly 
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience 
• Ability to learn and follow all customer service procedures and policies 
• Strive to meet and go above personal and team targets, goals, and quotas 
• Aim for customer resolution and return 
• Record, organize and file customer interactions and profile/account changes 
• Able to address returns, refunds, and shipping tracking numbers 

• High school degree or equivalent 
• Previous experience in customer support, client services, sales, or a related field 
• Excellent at communicating over the phone and handling phone systems 
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts 
• Able to concentrate on multiple problems at once 
• Excellent time management and prioritization skills 
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously 
• Customer-focused for positive customer experience and resolution