Customer Service Representative

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a dedicated Customer Service Representative to deliver exceptional service and ensure every customer has a positive experience. This role is ideal for individuals who enjoy helping others, solving problems, and building lasting customer relationships in a collaborative environment.

Responsibilities

• Welcome and assist customers with questions, requests, and service needs.
• Provide accurate information about company products and services.
• Resolve customer concerns promptly and professionally.
• Build positive relationships through outstanding customer care.
• Maintain accurate records of customer interactions and service activities.
• Identify customer needs and recommend appropriate solutions.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to improve the overall customer experience.
• Follow company policies and service standards.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Performance-based growth opportunities
• Hands-on customer service experience
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work well in a team-oriented environment.
• Dependable with strong attention to detail.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients