Job Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities:

·        None

Duties/Responsibilities:

·        The Customer Service Representative ifnteracts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

·        Collects and enters orders for new or additional products or services.

·        Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

·        Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

·        Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

·        Performs other related duties as assigned.

Required Skills/Abilities:

·        Excellent communication skills including active listening.

·        Service-oriented and able to resolve customer grievances.

·        Proficient computer skills with the ability to learn new software.

Education and Experience:

·        High school diploma or equivalent.

·        Customer service experience required.

Physical Requirements:

·        Prolonged periods sitting at a desk and working on a computer.

·        Must be able to lift up to 15 pounds at times.