Customer Service Representative

The Customer Service Representative is critical in ensuring the accuracy and quality of production documents. This role is responsible for reviewing documents for errors, accurately inputting information into spreadsheets or databases, and professionally communicating with customers via email regarding document and production status, corrections, or updates.

General Duties and Responsibilities

• Prepare and review documents to identify errors, inconsistencies, or missing information.
• Verify and correct data by cross-referencing against established guidelines or reference materials.
• Accurately enter relevant information from reviewed documents into spreadsheets, tracking systems, or databases.
• Email customers regarding production errors, missing information, or required corrections in a clear, professional manner.
• Track and monitor the status of documents and follow up with customers as needed to ensure timely completion.
• Maintain organized digital records of reviewed documents and correspondence
• Collaborate with internal teams to resolve issues.
• Maintain confidentiality and handle sensitive information with discretion.

Job Requirements

• High school diploma or GED
• 1 year of Customer Service experience required, 3 years’ experience preferred.
• Ability to follow instructions, work independently or as part of a team, and pay close attention to detail.