Customer Service Representative

Company Overview:

Diamond Line Delivery was founded in 2000 in Boise Idaho. We are a leading logistics and transportation company specializing in Less-than-Truckload (LTL) services. Our commitment is to provide efficient, reliable, and cost-effective shipping solutions to our customers. As part of our continued growth, we're looking for a detail-oriented and customer-focused Customer Service Representative to join our terminal operations team.

Job Summary:

As a Corporate Customer Service Representative, you will be the first point of contact for many of our customers, playing a key role in ensuring a smooth and professional shipping experience. This position supports all terminal operations by handling customer inquiries and tracing requests, as well as setting up pickups and delivery appointments.

Key Responsibilities – Daily:

• Serve as the front-line representative for local terminal customers by phone, email, and in-person.
• Handle a high volume of inquiries and requests with professionalism and efficiency.
• Accurately enter shipment orders and update customer records in the system.
• Schedule pickups and deliveries and assist with appointment management.
• Communicate proactively with customers about shipment status, delays, or exceptions.
• Escalate unresolved issues or service delays to the Customer Service Manager.

Qualifications:

• High school diploma or equivalent (required).
• Previous experience in customer service, ideally in the LTL, freight, or logistics industry preferred.
• Strong interpersonal skills with a clear and friendly communication style.
• Ability to stay organized and prioritize tasks in a fast-paced environment.
• Working knowledge of Microsoft Office and Windows.
• Comfort with scanning/imaging software.
• Attention to detail, especially in data entry and shipment paperwork handling.
• Team-oriented with a service-first mindset and a proactive attitude.

Benefits:

This position offers a competitive wage rate and is eligible for many benefits including:

• Paid Holiday/Vacation
• Medical Insurance  
• Dental Insurance 
• Vision Insurance
• Life Insurance
• FSA/HSA
• Fully company funded retirement program ESOP
• Competitive Wage

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test and submit to a background investigation 
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.