Customer Service Representative

POSITION SUMMARY:

This position is responsible for the oversight of incoming customer calls and identifying the needs of customers while being the first line of order entry for the roll-off operations. In addition, the position requires administration, recording and reporting of daily office activities.

ESSENTIAL FUNCTIONS:

• Answer main phone line and assist customers with questions and placing order. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Answer questions for customers regarding services and procedures.
• Manage customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution. 
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling goals.
• Secure credit card payments.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Perform order entry into dispatch software.
• Maintain customer database, including pricing, in dispatch software.
• Manage customer price sheet for roll-off customers.
• Apply for and/or assist with street permits and ensure customer bill-back.
• Assist dispatcher as needed.
• Assist with additional tasks such as inventory control and  

Education and/or experience:

• Excellent customer service skills
• High school diploma or equivalent
• 2-3 yrs. experience in an office environment
• Outstanding organizational skills and attention to detail
• Excellent written and verbal communication skills

Competencies: 

• Interpersonal communication skills
• Team oriented
• Reasoning or problem solving skills
• Professional attitude
• Ability to Multitask
• Strong Attention to Detail