Customer Service Representative

Full-time Customer Service Representative
Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House! We are looking for a full-time, top-level CSR to join our office staff of 4.  You will be cross-trained as a customer service representative and a dispatcher.

Responsibilities include:

• Making sure customers are taken care of each day


• Provide the absolute best customer service experience to our customers


• Answer phones


• Return customer calls


• Outbound calls


• Scheduling appointments


• Working with technicians by assisting with dispatch duties


• Administrative tasks

Who Are We?

Dog House (heating, air, plumbing), located in Brunswick, Maine, started in 2010 and continues to grow. We are a family-owned and operated business providing residential and light commercial service and installations. Our daily goal is to give our valued customers A+ service.

Requirements:

• No previous experience is necessary


• Outgoing personality


• Must enjoy speaking on the phone


• Portray confidence on the phone


• Exceptional customer service skills


• Positive attitude is a must!


• Friendly, pleasant phone voice


• Extremely organized and can juggle multiple tasks


• Handle daily stress and stressful situations with a calm demeanor


• Very close attention to detail


• Know Maine locations to create efficient routes for technicians


• Quick to learn new skills


• Able to follow directions


• Work well with the team


• Experienced in Microsoft 365


• Administrative experience


• Be in the on-call rotation for after-hours calls

Helpful Experience To Have:

• Working in a call center, sales, or any other position of being on the phone all day assisting customers


• Background in the HVAC and/or plumbing industry

Benefits you will enjoy working with us:

• Generous Paid Time Off


• Federal holidays off & paid


• Your birthday off & paid


• Bonus opportunities


• Paid training


• Company outings


• On-call standby pay


• 100% paid employee Health Insurance


• Vision and Dental insurance


• Company match IRA plan


• Short-term disability