Customer Service Representative

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

Why You'll Want This Role

• Includes base pay — plus uncapped commission potential


• Uncapped upside — Top performers earn $80,000+ yearly with commission


• Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends


• Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match


• Reliable time off — PTO after 90 days


• Real growth path — Fast-track promotion opportunities in a recognition-based culture

What You'll Do

• Make high-volume outbound calls to warm and hot leads


• Respond to inbound leads within minutes


• Book roofing appointments for Sales Reps quickly and accurately


• Keep CRM (ServiceTitan) records clean and up to date


• Follow up relentlessly on unbooked or aged leads


• Work closely with outside sales and installation teams


• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month

You'll Thrive Here If You're

• High-energy and competitive by nature


• A strong, confident phone communicator


• Motivated by a tracked, KPI-driven environment


• Organized, detail-oriented, and self-motivated


• A fast learner with strong follow-up discipline


• Experienced in sales or home improvement — a plus, but not required

This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together.

Build a career with us at Gold Seal Roofing!