Customer Service Representative

Company : Tri-state Water, Power

Job Description - Customer Service Representative

Customer Service Representative

Location: Cape Girardeau, MO

Tri-State Water, Power & Air is growing and looking for a Customer Service Representative to join our team! In this role, you’ll primarily assist customers over the phone—answering questions, scheduling service or maintenance appointments, and ensuring a great experience every time.

Responsibilities:

Provide friendly, professional support to existing Tri-State customers via inbound and outbound phone calls

Schedule service and maintenance appointments efficiently and accurately

Follow up with customers to ensure appointments are completed and their needs are met

Document interactions in company systems with attention to detail

Collaborate with internal departments to ensure excellent service delivery

Help maintain a positive and productive work environment

What We’re Looking For:

Friendly, dependable, and professional phone presence

Great communication and conversation skills

Ability to multitask and work in a fast-paced environment

Schedule flexibility and the ability to work an assigned 8-hour shift during business hours (every other Saturday required)

Previous customer service experience is a plus

What We Offer:

Competitive hourly pay

Paid training and ongoing development

Medical, Dental, Vision, and Life Insurance

Paid time off (vacation, holidays, and sick days)

Short-Term Disability

401(k) retirement plan

Performance-based rewards and incentives

Hours of Operation:

Monday – Friday: 8 AM – 6 PM

Saturday: 8 AM – 2 PM (every other Saturday required)

About Us:

Tri-State is a leader in home services across the region, offering products like water treatment systems, whole-home generators, and a variety of other residential services. Our customer service team is the heart of our business—dedicated to making life better one interaction at a time.

Join a company that values people, purpose, and performance. Come grow with us!

Tri-State Water, Power, & Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.

#IND

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Customer Service Representative

Job Description - Customer Service Representative

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