Customer Service Representative

Description

Position Title: Customer Service Representative  

Department: Operations

Location: Mt. Pleasant, TX

Reports to: Terminal Manager 

Position Summary

The Customer Service & Operations Coordinator supports logistics and transportation functions by managing freight scheduling, customer communication, trailer utilization, and documentation. This role requires strong organizational skills, attention to detail, and the ability to adapt quickly in a dynamic, fast-paced environment.

Documentation & Reporting

• Maintain payroll and billing documents and submit them weekly
• Update daily check calls based on shipper requirements
• Communicate late deliveries and detention updates to corporate customer service

Freight Coordination & Scheduling

• Schedule, enter, and communicate all customer delivery appointments
• Solicit freight from assigned geographical regions and customer base
• Manage loads to ensure optimal equipment and driver utilization
• Check destinations, load capabilities, arrival times, and driver readiness

Customer & Carrier Communication

• Communicate service issues to assigned customers in designated areas
• Coordinate with customers to understand needs and with Sales to identify new opportunities

Trailer Pool Optimization

• Monitor and optimize trailer pool utilization and trailer locations

Additional Responsibilities

• Support logistics and operations teams with various tasks as needed
• Perform other duties as assigned

Education: High School Diploma or GED required. 

The applicant who fills this position will be eligible for the following compensation and benefits:

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
• Better Futures Program: 2 Year Community College tuition paid for you or your dependents; 
• Paid Time Off: sick leave, vacation, and 6 company observed holidays;
• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary range of $18.00 - $20.00 

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. 

EOE/Vets/Disability