Customer Service Representative

Safety Serve, a leading provider of online safety training courses to companies, government agencies, insurance companies and other organizations is looking for an enthusiastic individual to join our team as a Customer Service Representative. As the face of our company, a positive attitude and great communication skills are a must for this position.

The day-to-day duties and responsibilities:

• Answer incoming customer calls, emails, and live chat regarding product information, account and order inquiries, and general customer questions.
• Resolve any issues in a timely manner and provide a positive customer experience.
• Work closely with our IT team to help troubleshoot any technical issues. 
• Keep record of customer interactions in database
• Assist with placement of orders and refunds.
• Review and test new online training programs.
• Other duties as assigned.

Education:

• High School Diploma Required
• Associate degree Preferred.

Knowledge & skills:

• Ability to always remain professional and courteous with customers. 
• Excellent verbal and written communication skills
• Proficient computer skills and aptitude; familiar with browsers, operating systems, and troubleshooting basic hardware problems.
• Familiar with Customer Relationship Management systems and practices 
• Proven customer support experience required; call center experience preferred.
• Experience with Microsoft Office Tools (Outlook, Excel, Word, PowerPoint)
• Spanish language skills a plus

Benefits: 

• Medical, Dental, Vision, 401k
• Company-paid Life & Disability Insurance
• Paid Vacation & Holidays
• Wellness Program 

Equal Employment Opportunity Policy

TransForce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Americans with Disabilities Act

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.