Customer Service Representative

Starting Pay: $17.00-$19.00/Hr 

Monday-Friday 7:30am-4:30pm 

Common tasks

• Enter inbound and outbound load information to the Warehouse Management System (WMS)


• Regularly interact with customers via phone, email and in person conversations.


• Communicate clearly and professionally with both internal and external customers,.


• Check in and bill out truck drivers in a timely manner while offering top tier customer service.


• Complete required daily paperwork including export documents.


• Utilize the WMS to manage and track inventory, confirm orders and complete billing. 


• Coordinate with the warehouse teams to ensure efficiency.


• Answer phones, filing, and other general office duties.

Preferred Experience and Education

• At least 2 years of customer service experience required, experience with Inventory management, AR or AP preferred.


• Proven track record of professional communication and building rapport with co-workers, customers, and outside guests.


• Experience with Google Suite is a plus but not required.
  
  

Why work for Nor-Am?

• Competitive Pay.


• Paid Time Off beginning day 1.


• Our Holiday List includes your birthday.  No one should have to work on their birthday!


• Immediate access to your earned wages!


• Medical, Dental, Vision, Life, Short and Long Term Disability Insurance


• Free Financial Wellness Program


• 401k with company match


• Legal and Identity Protection Coverage


• Pet Insurance


• Tuition Reimbursement


• Kids in School? We supply backpacks and school supplies for our employees' school aged kids every year....backpack day is our favorite day of the year!