Location: Bellevue, PA | Pittsburgh Area
Job Type: Full-Time
Diehl Collision of Bellevue is looking for a friendly, organized, and dependable Customer Service Representative (CSR) to join our growing collision center team. If you enjoy helping people, have strong communication skills, and thrive in a fast-paced environment, we want to hear from you!
As a Customer Service Representative, you will often be the first point of contact for customers following an accident or vehicle damage. You'll play an important role in creating a positive customer experience by answering questions, coordinating appointments, assisting with paperwork, and keeping customers informed throughout the collision repair process.
Greet customers in person and provide professional, friendly service
Answer incoming phone calls and respond to customer inquiries
Schedule collision repair estimates, appointments, and vehicle drop-offs
Assist customers with basic questions regarding the collision repair process
Communicate with collision estimators, technicians, insurance companies, and other team members
Provide customers with updates regarding their vehicle repairs
Assist with repair orders, customer paperwork, and insurance documentation
Coordinate vehicle pickup and delivery when necessary
Maintain accurate customer information and records
Help keep the front office and customer reception areas organized
Follow up with customers to help ensure a positive experience
Perform general administrative and clerical duties as needed
Previous customer service, receptionist, administrative, dealership, or collision center experience is preferred
Automotive or insurance experience is a plus, but not required
Excellent verbal and written communication skills
Professional and positive attitude
Strong organizational and multitasking abilities
Comfortable working with computers, phones, email, and office software
Ability to work effectively in a busy automotive repair environment
Dependable, punctual, and detail-oriented
Ability to communicate professionally with customers, insurance representatives, and coworkers
Diehl Collision is part of Diehl Automotive, a growing automotive organization serving communities throughout Western Pennsylvania and Ohio. Our collision centers work with customers and insurance companies to make the repair process as convenient and stress-free as possible.
We offer a professional work environment, opportunities for advancement, and the chance to build a long-term career with a growing automotive organization.
Eligible full-time employees may receive:
Competitive compensation
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off and vacation
Employee vehicle purchase and service discounts
Career advancement opportunities
Training and professional development
Supportive team environment
This position is conveniently located for candidates searching for customer service jobs in Bellevue, PA, as well as opportunities near Pittsburgh, Avalon, Ben Avon, Emsworth, West View, Ross Township, McKees Rocks, North Hills, and surrounding Allegheny County communities.
If you're searching for an automotive customer service job, collision center CSR position, auto body shop receptionist job, dealership customer service position, collision repair customer service career, or automotive office job in the Pittsburgh area, Diehl Collision of Bellevue may be the right opportunity for you.
Apply today to join the team at Diehl Collision of Bellevue and build your career with Diehl Automotive!
Diehl Automotive is an Equal Opportunity Employer.
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