Customer Service Representative

Position Title:

Customer Service Representative

Pay Rate: 

$48,300 - $64,400 

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift: 

Salaried Full-Time 

Physical Location:

3019 E 16^th Street

Russellville, AR 

Sheet Feeder Plant

The Job You Will Perform: 

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders either directly from customers or account managers.

• Place orders on a timely basis for purchases of materials and supplies to be used in production.

• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

• Process purchase orders, coordinate account credits, and maintain customer data.

The Skills You Will Bring: 

• High school diploma or GED

• Preferred experience working in a manufacturing environment

• Preferred computer data-entry experience

• Preferred experience in the corrugate box industry

• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience

  • Action Oriented

  • Being Resilient

  • Customer Focus

  • Instills Trust