Customer Service Representative

First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. 

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative with an emphasis on accounting. This role will involve providing exceptional service to customers while assisting with accounting-related inquiries, transactions, and financial documentation. The ideal candidate will have a strong understanding of accounting principles, excellent communication skills, and the ability to manage customer accounts effectively.

This position offers a base salary starting at $20 per hour. This is a full-time, Monday through Friday position.

What you'll be doing – The Role:

• Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax. 
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion. 
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software. 
• Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries. 
• Dispatches Service Technicians to respond to repair calls and coordinates service installations. 
• Communicates sales leads to appropriate branch personnel. 
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure. 
• Solicits sales from customers during promotions.

Accounting Specific 

• Process and track customer payments, ensuring accuracy and timeliness 
• Assist with the preparation and verification of customer invoices and account statements. 
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence. 
• Manage and update customer account information in the accounting system.
• Collaborate with the customer’s accounting department to resolve issues related to billing errors, payment discrepancies and account adjustments. 

What’s in it for me? – The Benefits

• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Life insurance
• Paid time off

What you’ll bring – The Person:

• High school diploma or equivalent required. Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration or related field preferred.
• At least 1-2 years of experience in customer service with a focus on accounting, finance or billing. 
• Familiarity with accounting software (i.e., QuickBooks, SAP, Microsoft Dynamics) and customer relationship manage